Considered support for *every installation*
From custom trade specifications to residential layout guidance, our New York design studio is here to assist you at every stage.
How can we assist?
Have a question about lead times, custom finishes, or technical specifications? Fill out the form and our studio team will respond within one business day.
The Arc & Reed Trade Program
We partner with design professionals to deliver cohesive, high-performance lighting solutions tailored to residential and commercial spaces.
Exclusive Pricing
Custom Specs
Dedicated Support
Access tiered trade discounts on our entire collection of curated architectural fixtures, with no minimum order requirements.
Request custom cord lengths, specialized mounting options, and tailored material finishes to match your design intent.
Work directly with a dedicated lighting specialist to assist with technical layouts, photometrics, and expedited lead times.
Support & Specifications
Find quick answers regarding our architectural lighting collection, ordering process, and shipping policies.
What are your standard lead times?
Do you ship internationally?
Most in-stock fixtures ship within 3–5 business days. Custom orders or large trade specifications typically require 6–8 weeks to hand-craft and calibrate.
We ship globally from our New York studio. International orders are packed securely and shipped with comprehensive installation and wiring guides.
Are your fixtures UL listed?
What is your return policy?
Yes, all Arc & Reed fixtures are fully UL and CSA listed for safe installation in dry, damp, or wet locations as specified on each product page.
We accept returns on standard, unaltered fixtures within 30 days of delivery. Custom orders, modified fixtures, and trade purchases are final sale.